Urban Desi Profile

Urban Desi is a former Event Management company which now works for the aid of its customers. Urban desi is an online grocery and food ordering company. It’s the most convenient online site which connects people with the best stores and restaurants around them. One of the widest reach in India, connecting to majority of the cities. A single window for ordering from a wide range of stores and restaurants, we have our own exclusive fleet of delivery personnel to pickup orders and deliver it to the customers at the earliest.

What is Urban Desi?

Urban Desi is an online local deliver company which helps you order grocery, bakery, fruits, vegetables and your favourite meals from restaurants and may more products that you need daily from the web.

Can I place an order over a phone?

All orders can be placed through the website

Can I place an order over a phone?

All orders can be placed through the website

Which cities you serve in?

We deliver in Kolkata and Pune, but soon to spread over majority of the cities.

What is the minimum order value?

There is no minimum order value. However, each store or restaurant has a minimum order value to qualify for delivery. Incase you do not reach the limit, a deliver charge will be levied against that order.

Do you charge any amount or tax over and above the rates shown?

No, we do not charge anything above and over the rates shown. However, we do have a delivery fee in case the order per store does not reach the minimum order value for free delivery.

How can I make changes to my order before and after confirmation?

You can edit your order in the cart before checkout. Orders once confirmed cannot be changed.

How can I be sure that the fruits, vegetables and food are of good quality?

Our venders and restauranteurs have a quality check process in place to ensure the quality of the time delivered is up to the mark. Do let us know if you are unhappy with the quality of the item received.

Is it safe to use my debit/credit card to shop with Urban Desi?

Yes, all transactions are completed via secure gateways. We do not store your card details at any given time.

Can I schedule an order at my convenience?

Other then restaurant orders, you can select a deliver slot of your choice.

What if I don't receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customise support executive will keep you updated about the delivery time or your order. We will work with you and make sure you are not inconvenienced as a result of the delay.

How can I make payment at Urban Desi?

We offer multiple modes of payment. Online payments, net banking, PayTM, cash on deliver, etc.

When will I get my cashback?

If your transaction is eligible for cashback, you will receive it within 72 working hours of delivery.

I am facing an issue with the website

Please write to us at marketing@urbandesi.biz or call us at +91 99538 39743